How long do we have to wait for videos and photos from a dance competition?

Normally, you can expect to receive your dance competition videos within 4-7 business days. Please note that weekends do not count as business days. For example, if your dance performance took place on a Friday, you can anticipate receiving the videos via email or posted to you by the following Friday. Our team works diligently to ensure prompt delivery of your videos, capturing the essence and excitement of your dance performance.

It has been over 7 days and still no video or photos, what do I do?

If it has been more than 7 days and you haven't received your video from the dance competition, Please reach out to us via email at [email protected], and we will promptly investigate the status of your order. There can be various reasons for the delay, including misspelled email addresses or unforeseen technical issues. Checking with us directly is the best course of action, as we are committed to resolving any concerns and ensuring you receive your video in a timely manner. If there is an issue on our end that is causing a delay in delivering your video, we kindly request that you check our social media channels. In the event of a significant influx of orders or any unexpected circumstances, we use social media as a means of communication to keep our clients informed. By checking our social media pages, you can stay updated on any announcements or notifications regarding delays in order fulfillment. 

Just like any other online business, we process your orders like an online shop. Think Princess Polly, or Kmart online. However We want to inform you that our administrative team consists of only two dedicated individuals at this time. We kindly request your patience and understanding as we handle a substantial volume of orders, especially during our busy seasons. Due to the high demand we experience, it may take some time to process and fulfill all orders promptly. We appreciate your patience and understanding as we work diligently to meet your expectations.

How long is videos and photos available for purchase and/or download on the site?

The videos and photos from the server will be available for a duration of one month. We kindly request that you promptly download and save them upon receipt, as we do not retain them after this period. It is essential to ensure timely retrieval to avoid any loss of your valuable content. Once the one-month period has elapsed, the videos and photos will no longer be accessible and will be permanently removed from the server. We appreciate your understanding and encourage you to download and securely store your files as soon as you receive them.

I messaged on social media? What next: 

please note that our Instagram and Facebook accounts are not actively monitored for direct messaging. These platforms are primarily used for sharing updates and information regarding dance competitions or personal shoots.

To ensure that your message reaches us promptly and receives the attention it deserves, we kindly request that you contact us directly through our designated email address, This allows us to provide you with a more efficient and personalised response to your inquiry or concern. We appreciate your understanding and cooperation in using the appropriate communication channels for reaching our business.

Why is there no phone number? 

We currently do not provide a phone number on our website as our team, including the administrators, is frequently engaged in on-site activities such as dance competitions, weddings, meetings, and personal shoots. During these events, the use of phones may be restricted or not permitted.

However, we understand the importance of direct communication and value your needs. If you require a phone call, we kindly request that you contact us first through email or any other designated communication channel. Once contacted, we will be more than happy to make arrangements for a phone conversation at a mutually convenient time.

We appreciate your understanding and cooperation as we work together to find the most suitable communication method for your specific needs. We kindly ask for your understanding as we prioritise maintaining a professional and respectful environment during important events. In the past, we have unfortunately experienced instances of harassment via phone calls while attending these significant occasions. To ensure the smooth operation of our events and protect the privacy and focus of our team, we have implemented the policy of not sharing our phone number openly.

However, we are committed to addressing your needs and providing assistance promptly. If you require a phone call, we kindly request that you initiate contact through email or any other designated communication channel. Once we receive your email, we will gladly arrange a suitable time to call you and address any questions or concerns you may have

Do we offer refunds?

We apologise for any inconvenience, but we do not offer refunds unless there is a valid issue with the video. Our team takes great care to ensure the quality and accuracy of each video before it is delivered to our customers. All videos will be checked before they are sent.

Please note: 

We regret to say that the bigger our business gets; the more abusive emails we recieve due to dance-related matters. This ongoing occurrence is deeply disheartening and creates an unpleasant environment for our team. We strongly emphasise the importance of maintaining a respectful and professional approach in all communications. If you engage in rude or disrespectful behavior towards us, please note that we will not respond to such messages. We maintain a commitment to professionalism and expect the same level of respect from our clients. Rude messages received via social media platforms like Instagram and Facebook, as well as through email, will not be tolerated.

In cases where your conduct is deemed inappropriate or disruptive, we reserve the right to take appropriate action. This may include contacting the organizers of the competitions or your school, if necessary, to address the issue and ensure a respectful and conducive working environment for all parties involved.

We believe in fostering positive and respectful interactions and appreciate your cooperation in maintaining a professional correspondence. Should you have any concerns or inquiries, we encourage you to approach us in a courteous manner, and we will be more than happy to assist you.